Privacy Policy

Mego Afek A.C. Ltd.

Last updated: 18 October 2026

1. Who We Are

This Privacy Policy explains how Mego Afek A.C. Ltd. (“MEGO”, “we”, “us”, or “our”) collects, uses, stores, shares, and protects personal data when visitors access the Ballancer® website or communicate with us through it.

MEGO is the controller of personal data collected and processed for the purposes described in this Policy.

Legal entity: Mego Afek A.C. Ltd.

Registration number: 570041509

Registered address: Kibbutz Afek, 3004200, Israel

Website: https://ballancer.com/

Privacy contact: [email protected]

Telephone: +972-77-9084-296

2. Scope of This Policy

This Privacy Policy applies to personal data processed through the Ballancer® website at https://ballancer.com/ (the “Website”).

It includes information collected through:

Website visits and navigation.
Contact and general enquiry forms.
Product information and distributor enquiries.
Business partnership communications.
Restricted-access Website resources, where applicable.
Cookies, analytics, and similar technologies.

This Policy does not automatically apply to independently operated distributor websites, third-party services, or separate product applications and software systems.

Those services may have their own privacy policies.

3. Health and Sensitive Personal Information

The Website is intended primarily for general information, wellness and aesthetic product enquiries, and business communications.

We do not request medical records, diagnoses, detailed treatment histories, or other sensitive health information through general Website forms.

Please avoid including such information in enquiry messages.

If sensitive health information is submitted unintentionally, we will take reasonable steps to delete or otherwise handle it lawfully, unless retention is necessary to comply with applicable legal or product safety obligations.

4. Personal Data We Collect

We may collect the following categories of personal data.

4.1 Contact details

When you contact us through the Website, we may collect:

Full name.
Email address.
Telephone number.
Country or region.
Company or organisation, where provided.
Professional or business category, where provided.
Subject and content of your enquiry.

4.2 Product and business enquiries

We may collect information relating to your interest in Ballancer® products, distribution opportunities, professional use, or business partnerships.

This may include details about your organisation, requested products, country, and communication history.

4.3 Restricted-area information

If you are authorised to access restricted Website resources, we may process your username, account-related information, authentication records, account permissions, and relevant access or security logs.

4.4 Technical and usage information

When you visit the Website, certain technical information may be collected automatically, including:

IP address.
Browser type and version.
Device type and operating system.
Pages visited and interactions with Website content.
Date and time of access.
Referring website or URL.
Technical errors and security-related events.

4.5 Cookies and similar technologies

Depending on your choices and the technologies implemented on the Website, we may collect cookie identifiers, session information, analytics data, and marketing-related information.

4.6 Marketing preferences

Where we offer an optional marketing subscription, we may record your preferences, the date and method of consent, and any subsequent withdrawal.

We do not knowingly collect personal data from children through the Website.

5. Purposes and Legal Bases for Processing

We use personal data for legitimate business and operational purposes.

Where the EU General Data Protection Regulation (GDPR) or UK GDPR applies, the corresponding legal bases are as follows.

5.1 Responding to enquiries

We process contact information to respond to product questions, information requests, commercial enquiries, and support-related communications.

Legal basis: Legitimate interests under Article 6(1)(f), or steps taken at your request before entering into a contract under Article 6(1)(b), where applicable.

5.2 Connecting users with distributors

We may forward relevant enquiries to an authorised Ballancer® distributor, affiliate, representative, or business partner serving your country or region.

Legal basis: Legitimate interests under Article 6(1)(f), subject to the applicable balancing assessment, or pre-contractual steps where relevant.

5.3 Managing business relationships

We may process information received from professionals, distributors, and business partners to evaluate cooperation opportunities and manage related communications.

Legal basis: Legitimate interests or performance of a contract, as applicable.

5.4 Operating and protecting the Website

We process technical and security information to maintain functionality, prevent unauthorised access, resolve technical issues, and protect our systems.

Legal basis: Legitimate interests under Article 6(1)(f), or compliance with legal obligations where applicable.

5.5 Managing restricted access

Where a restricted Website area is available, we process account information to authenticate authorised users and manage secure access.

Legal basis: Contractual necessity or legitimate interests, depending on the nature of the relevant access arrangement.

5.6 Website analytics and improvement

We may analyse Website usage to understand visitor activity, improve navigation, evaluate content, and assess Website performance.

Legal basis: Legitimate interests for processing that does not require consent. Where non-essential cookies or similar technologies are involved, we obtain consent where required by applicable law.

5.7 Marketing communications

We may send information about Ballancer® products, professional opportunities, exhibitions, news, or related activities where you have provided the necessary consent or another applicable legal basis exists.

For consent-based marketing, legal basis: Article 6(1)(a).

5.8 Legal and regulatory compliance

We may process and retain information where necessary to comply with applicable laws, regulatory obligations, or lawful requests from competent authorities.

Legal basis: Article 6(1)(c), where applicable.

We do not disclose personal information to unrelated third parties for their independent marketing purposes without an appropriate legal basis.

We may share personal data with the following recipients.

6.1 Ballancer® distributors and representatives

Where appropriate, we may forward enquiries to authorised local distributors, affiliates, representatives, or business partners.

Shared information may include your name, contact details, country, professional category, and information relevant to your enquiry.

Independent distributors may act as separate data controllers and are responsible for handling personal data in accordance with applicable law.

We aim to share only the information reasonably necessary to facilitate the requested communication.

6.2 Service providers

We may use service providers supporting:

Website hosting and maintenance.
Email and business communications.
Customer relationship management.
Analytics and Website performance.
Cookie consent management.
Website security and technical support.

Where service providers process personal information on our behalf, we seek to ensure appropriate confidentiality, security, and data protection arrangements.

6.3 Legal authorities

We may disclose personal information where required by applicable law, a valid legal process, or a lawful request from a competent authority.

6.4 Corporate transactions

If MEGO undergoes a merger, acquisition, reorganisation, or transfer of relevant business activities, personal data may be transferred as necessary, subject to applicable data protection requirements.

7. International Data Transfers

MEGO is established in Israel, and personal data collected through the Website may be processed in Israel.

Data may also be processed in other countries where our distributors, affiliates, or service providers operate.

7.1 Transfers to Israel

The European Commission recognises Israel as providing an adequate level of personal data protection for transfers from the European Economic Area, subject to the scope and continued validity of the relevant adequacy decision.

7.2 Transfers to other countries

Where personal data is transferred to countries without an applicable adequacy decision, we use appropriate transfer safeguards where required.

These may include European Commission Standard Contractual Clauses or other mechanisms permitted under applicable data protection laws.

For information about international data transfers, contact [email protected].

8. Cookies and Similar Technologies

Cookies are small files stored on a visitor’s device that may be used to support Website functionality, remember preferences, and analyse Website activity.

Depending on the technology implemented, the Website may use the following categories.

8.1 Strictly necessary cookies

These support essential Website functions, including navigation, security, session management, and access to restricted resources.

Consent is generally not required where such cookies are strictly necessary for the service requested.

8.2 Functional and preference cookies

These may remember user preferences, such as language settings or cookie choices.

Where required by law, they are activated only after obtaining appropriate consent.

8.3 Analytics and performance cookies

These may help us understand how visitors interact with the Website, which pages are used, and how Website performance can be improved.

Where required, these technologies are used only after consent.

8.4 Marketing cookies

Marketing technologies, if implemented, may help measure advertising performance and provide relevant promotional content.

Where required by law, these technologies are activated only after obtaining consent.

The Website may include external videos, social media links, or embedded content.

When visitors interact with these resources, third-party providers may process technical or usage information under their own privacy policies.

Where non-essential cookies are used, we provide the consent controls required by applicable law, including options to accept or reject non-essential cookies and to change preferences.

You may also manage cookies through your browser settings.

Disabling certain cookies may affect Website functionality.

9. Marketing Communications

We may provide visitors with the option to receive Ballancer® product announcements, company updates, event invitations, and other relevant communications.

Where consent is required, marketing messages will be sent only after a separate affirmative opt-in.

Consent to marketing is not a condition for submitting a general enquiry.

Recipients can withdraw their consent at any time through the unsubscribe instructions included in marketing communications or by contacting [email protected].

Withdrawal of consent does not affect the lawfulness of processing that occurred before withdrawal.

10. Data Retention

We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, taking into account applicable legal obligations, legitimate business needs, and relevant limitation periods.

The following retention periods may apply:

Contact enquiries and business leads: Up to 5 years.
Marketing consent records: Up to 5 years.
Technical and server log records: Up to 5 years.
Cookie consent records: Up to 5 years.

Account-related records for restricted areas are retained for the duration necessary to administer access, protect security, and meet applicable obligations.

Actual retention periods may vary where required by law or justified by specific operational or security needs.

At the end of the applicable retention period, personal data will be deleted, anonymised, or otherwise handled in accordance with applicable law.

11. Data Security

We use appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration, or disclosure.

Depending on the nature of the information and systems involved, these measures may include access controls, secure communications, appropriate service-provider arrangements, and internal security procedures.

However, no internet-based service or electronic storage system can guarantee complete security.

Where required by applicable law, we will notify the relevant authorities and affected individuals of personal data breaches.

12. Your Privacy Rights

Your rights depend on your location and the applicable data protection laws.

12.1 European Economic Area and United Kingdom

Where GDPR or UK GDPR applies, you may have the right to:

Request access to your personal data.
Correct inaccurate or incomplete information.
Request deletion in certain circumstances.
Request restriction of processing.
Obtain and transfer certain personal data.
Object to processing based on legitimate interests.
Object to direct marketing.
Withdraw consent where processing is based on consent.

To exercise these rights, contact [email protected].

We will respond within the time limits required by applicable law, generally within one month under GDPR, subject to permitted extensions.

You also have the right to complain to a competent supervisory authority.

For the EEA, information is available at https://edpb.europa.eu/.

For the United Kingdom, information is available at https://ico.org.uk/.

12.2 Israel

Individuals may have rights to access and request correction of personal information held in MEGO databases under Israel’s Protection of Privacy Law, 5741-1981, as amended.

Requests may be submitted to [email protected].

12.3 United States

Residents of certain US states may have rights regarding access, correction, deletion, or certain uses and disclosures of their personal information under applicable state privacy laws.

Where applicable, these may include rights to opt out of certain sales, sharing for cross-context behavioural advertising, or targeted advertising.

We do not sell personal data for monetary consideration. Other disclosures through advertising or tracking technologies, if implemented, will be assessed under applicable state privacy requirements.

Residents wishing to exercise applicable privacy rights may contact [email protected].

13. Children and Minors

The Website is intended primarily for adults aged 18 and above and is not designed or directed toward children.

We do not knowingly collect personal information from individuals under the age of 18.

If we become aware that personal information from a minor has been collected in circumstances requiring deletion, we will take appropriate action.

14. Third-Party Websites

The Website may provide links to distributor websites, social networks, external video services, and other independent resources.

These websites may collect and process personal information under their own policies.

This Privacy Policy does not govern independent third-party websites or services.

We encourage visitors to review the applicable privacy notices before sharing personal information.

15. Changes to This Privacy Policy

We may revise this Privacy Policy to reflect changes in the Website, our business operations, data processing practices, or applicable laws.

Updated versions will be published on the Website with a revised date.

Where material changes require additional notice or consent, we will take appropriate steps in accordance with applicable law.

16. Contact Information

For questions about this Privacy Policy, requests concerning your personal data, or other privacy matters, please contact: